Reference

How lotteries Handles Your Personal Data

Q: How do I ask lotteries to delete my personal data?

Submit a deletion request from Settings › Privacy or email privacy@lotteries.bid with your registered mobile number. We process requests within 30 days. Transaction records subject to a regulatory hold are anonymised rather than deleted during that hold period.

This Privacy Policy sets out exactly what personal data we collect when you open an account or make a deposit via UPI, Paytm or PhonePe, how we store…

Data you controlUPI & Paytm account safetyRight to access & deleteIndia-region data handlingNo third-party selling

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What This Policy Covers and Where It Applies

lotteries Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

lotteries.bid collects personal data only to the extent needed to operate your account, process deposits and withdrawals, and keep your session secure. When you add a UPI VPA, link a Paytm wallet or authenticate via PhonePe, we capture the reference tokens required to complete that transaction

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— we do not store your full bank credentials. All data processing is subject to applicable Indian law, and access to our platform is available only where local law permits. Data is held on servers with encryption at rest and in transit. We do not sell,
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lease or barter your personal data to advertisers or third-party brokers. Retention periods align with regulatory requirements; once the retention window closes, data is deleted or anonymised. You may request a full export or deletion of your record at any time through your account dashboard or
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by writing to our privacy team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is used, want to correct an inaccuracy, or need to submit a formal deletion request, our dedicated privacy team is the right first stop. Responses to data access and deletion requests are sent within 72 hours on business days. You can reach us through any of the three channels below — whichever suits you from Chennai, Kolkata or anywhere else in India.

Team online

Privacy Email

Write to our privacy team at [email protected]. Include your registered mobile number and the nature of your request. We respond within 72 business hours and confirm every action taken on your data.

Live Chat

Open the live chat widget from your account dashboard and select the Privacy & Data option. A trained agent handles only data and account queries in this queue, so your request goes to the right person immediately.

Account Dashboard

Log into lotteries.bid and visit Settings › Privacy. From there you can download a full export of your stored data, update marketing preferences, or submit a deletion request without needing to contact us separately.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

Security is not a feature we added later — it is built into every layer of how we process your data, from the moment you enter a PhonePe PIN to the moment…

End-to-End Encryption

Every data packet between your device and our servers travels over TLS 1.3. Your account email, mobile number and payment reference tokens are encrypted at rest using AES-256. No plaintext credentials are ever written to our database.

Cookie Policy

We use strictly necessary cookies to keep your session alive, and optional analytics cookies to understand how pages perform. You can withdraw consent for optional cookies at any time from the cookie banner or your browser settings without losing account access.

Data Retention Schedule

Active account data is kept for as long as your account remains open. Once you request closure, personal identifiers are deleted within 30 days unless a regulatory hold applies. Transaction logs required by financial regulations are retained for the legally mandated period only.

Third-Party Sharing Rules

We share data with payment processors like Paytm and PhonePe solely to complete your transaction. We share nothing with advertisers. Any processor we work with is bound by a data-processing agreement that mirrors the protections in this policy.

Your Right to Access & Correct

You can request a machine-readable export of all data we hold about you. If any detail is wrong — a misspelled name or an outdated mobile number — you can correct it from Settings or by contacting us, and the correction propagates across all systems within 48 hours.

Incident Response

In the unlikely event of a data breach affecting your account, we will notify you within 72 hours of confirming the incident, outline the data involved, and describe the steps we have already taken to contain and remediate the situation.

Your Privacy Policy Questions, Answered

The questions below cover the most common concerns we receive about how lotteries handles personal data, cookies, payment information and account deletion. If your question is not here, the live chat Privacy & Data queue connects you to a trained agent within minutes.

We collect your name, mobile number, email address and the device identifiers your browser provides. When you deposit via UPI or Paytm, we also store the payment reference token — not your full bank account details or PIN.

UPI and PhonePe transactions pass through a tokenised gateway. We receive a reference ID confirming the payment cleared; we never see or store your VPA credentials, bank password or PIN. That data stays with your payment provider.

Yes. Log in, go to Settings › Privacy, and select Export My Data. A machine-readable file covering your account details, transaction history and session logs will be emailed to your registered address within 48 hours.

Submit a deletion request from Settings › Privacy or email [email protected] with your registered mobile number. We process requests within 30 days. Transaction records subject to a regulatory hold are anonymised rather than deleted during that hold period.

We do not sell or share your data with advertisers. Data is shared with payment processors — Paytm, PhonePe, UPI gateway providers — only to complete your transactions. Each processor signs a data-processing agreement aligned with this policy.

We use strictly necessary cookies for session management and optional analytics cookies to measure page performance. You can turn off optional cookies from the cookie banner at any time. Disabling them does not affect your ability to log in or make deposits.

We notify affected account holders within 72 hours of confirming a breach. Our notification details what data was involved, what steps we have taken to contain the incident, and what — if anything — you should do to protect your account.

How lotteries Handles Your Personal Data

Reach Our Privacy Team Directly

Privacy Email

Live Chat

Account Dashboard

Six Ways We Protect Your Account Data

End-to-End Encryption

Cookie Policy

Data Retention Schedule

Third-Party Sharing Rules

Your Right to Access & Correct

Incident Response

Your Privacy Policy Questions, Answered

01 What personal data does lotteries collect when I open an account?

02 How is my UPI or PhonePe payment data protected?

03 Can I request a copy of all data lotteries holds about me?

04 How do I ask lotteries to delete my personal data?

05 Does lotteries share my data with advertisers or third parties?

06 What cookies does lotteries use and how can I manage them?

07 What happens to my data if lotteries experiences a security incident?

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