Reference

Terms and Conditions That Govern Your Account

These terms set out the rules under which your lotteries account operates — what you may do, what we commit to, and how disputes are handled.

Account EligibilityUsage RulesPayment ConductDispute ProcessJurisdiction-Dependent Access
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lotteries Terms and Conditions That Govern Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or you believe an account action was taken in error, our support team is available to walk through the relevant rule with you. Raise your query through any of the channels below and we will respond with a specific reference to the applicable clause.

Team online

Live Chat

Open a live-chat session from your account dashboard. We respond within minutes and can pull up the exact clause that applies to your query so you get a precise answer, not a generic response.

Email Support

Send a detailed message to our support address and receive a written reply within 24 hours. Email is ideal for complex terms queries where you need a documented response you can refer back to later.

Help Centre

Our self-service help centre lists every major clause in plain language. Search by topic — payments, account suspension, data handling — and find the relevant section of these terms without waiting for an agent.

HOW WE HANDLE POLICY

Data, Cookies, Security and Your Account Rights

We handle the data and security obligations in these terms with concrete, auditable practices — not vague commitments. Below is how each area is managed on your account.

Data Handling

We collect only the data required to operate your account — name, contact details and transaction history. This data is stored on secured servers and never sold to third parties. You may request a copy of your data at any time by contacting support.

Cookie Policy

We use session and analytics cookies to keep your login active and to understand how features are used. You can manage cookie preferences from your browser settings; disabling non-essential cookies does not affect account access or transaction processing.

Account Security

Your account is protected by password authentication and optional two-factor verification via your registered mobile number. We recommend enabling two-factor verification — especially if you use PhonePe or UPI linked to the same device — to prevent unauthorised access.

Data Retention

We retain your account data for the period required by applicable law in your jurisdiction. After account closure, transaction records are held for the legally mandated retention window, then permanently deleted from our systems.

Contact for Changes

To update personal details such as your registered email or phone number, submit a change request through the account settings page or via live chat. Identity verification is required before any contact-detail change is processed, to protect your account.

Terms Revision Notice

When we revise these terms, we send a notification to your registered email at least seven days before changes take effect. You can review the updated version in this section at any time; the date of the most recent revision is displayed at the foot of this page.

Common Questions About Our Terms and Conditions

These questions cover the clauses that come up most often. If your situation is not addressed here, contact support with the clause number you are querying and we will respond with a specific answer.

These terms apply to every account holder on lotteries. Access and eligibility depend on local law and are available where local law permits — by creating an account you confirm that your use complies with applicable rules in your region.

We will not change terms without notice. When revisions occur, we send an email to your registered address at least seven days before the updated terms take effect. Continued use after that date constitutes acceptance of the new version.

A breach may result in account suspension or closure depending on severity. We will notify you via your registered contact details, cite the clause that was violated, and outline any steps available to contest the action through our formal dispute process.

Payment conduct rules require that all deposits and withdrawals are made from payment instruments registered in your own name. Transactions via UPI, Paytm or PhonePe linked to a third-party account are flagged during identity verification and may be held pending review.

Submit a data-access request through live chat or email support. We process requests within 30 days, providing a full export of the data we hold on your account including transaction history, login records and any correspondence with our support team.

Raise a formal dispute via email, referencing the specific decision and the clause you believe was misapplied. Our compliance team will review the case and issue a written response within five working days, citing the relevant term and the reasoning behind the original decision.

The terms apply uniformly across India, including players in Chennai, Kolkata and all other regions. Eligibility for specific features depends on local law in your state; any jurisdiction-specific restrictions are noted within the relevant clause of this document.

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